Terms and Conditions

About Hakulinen Photography

Photographer: Christopher Hakulinen
The terms "we" and "us" refer to Christopher Hakulinen and collaborating partners.
The company is based in Gothenburg, Sweden.
Company registration number: 891218-5074
Company address: Hammarkulletorget 57, 42437 Angered, Sweden
For inquiries, please contact: [email protected]
Christopher Hakulinen is the copyright holder of all artworks displayed and sold in the store.

Orders

Once your order is completed, an order confirmation will be sent to your email address. This confirmation includes all relevant details: product(s), price, billing address, and shipping address.

If you notice any errors in your confirmation, please contact us immediately at [email protected].
We reserve the right to refuse any order without providing a reason.
We currently only accept orders from customers within Sweden.

Delivery

• Products are shipped with PostNord, typically taking 2–3 business days.

• Production time is usually 1–2 business days, depending on the product and workload at the printing company.

• Our third-party printing company is Crimson AB. We are not responsible for delays or errors caused by Crimson.

• Expected delivery time within Sweden: 2–5 business days.

If your delivery is delayed without prior notice, contact us at [email protected].
We only ship to customers in Sweden.

Prices and Payment Methods

• Prices may be adjusted due to supplier changes, misprints, or incorrect pricing information.

• The current price list replaces all previous ones.

• We accept payments through Klarna, offering direct payment (e.g. Visa/Mastercard), invoice, or installment options.

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Right of Withdrawal

Customers have a statutory 30-day right of withdrawal starting from the day they receive the product.

To exercise your right:

1. Email [email protected] with your name, address, email, order number, and the items being returned.

2. Return the item(s) within 10 days of the withdrawal notification.

3. The customer is responsible for return shipping costs and the condition of the item(s) upon return. Use original packaging when possible.

4. Inform Klarna about the return.

Refunds (minus any depreciation due to damage/use) are processed within 10 business days of approved return.
Return address: Christopher Hakulinen, Hammarkulletorget 57, 42437 Angered, Sweden.

Exemptions:
The right of withdrawal does not apply to:

• Custom-made products or items with a personal design.

• Services already fully performed with your explicit consent to waive the withdrawal right.

For more details on consumer rights, visit the Swedish Consumer Agency.

Complaints and Claims

If a product is damaged or incorrectly delivered, we will resolve the issue at no cost in accordance with consumer protection law.

• Always contact [email protected] for approval before returning an item.

• Complaints must be made promptly after discovering the issue.

• Provide name, address, email, order number, and a description of the problem.

If we cannot resolve the issue or offer a replacement, we will issue a refund.
We cover return shipping for approved complaints.

We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). See arn.se for more information.

Limitation of Liability

• We are not responsible for indirect damages arising from product use.

• We are not liable for delays or errors caused by circumstances beyond our control (Force Majeure), including labor disputes, war, fire, supplier failure, or governmental actions.

• We do not accept responsibility for changes to products/features made by suppliers.

Product Information

• We reserve the right for typographical errors and product availability.

• Colors may vary slightly depending on your monitor.

• All products are made to order by our subcontractor, usually produced within 1–5 business days based on current demand.

Cookie Information

Under the Swedish Electronic Communications Act, visitors must be informed about cookies.

• Cookies may track user behavior.

• A cookie is a small text file stored on your device.

• You can configure your browser to reject cookies.

• Learn more at the Swedish Post and Telecom Authority (PTS) website.

Privacy Policy

By shopping at Hakulinen Photography, you accept our data protection policy and consent to our handling of your personal data in accordance with the General Data Protection Regulation (GDPR).

1. What is personal data?

Information that can be directly or indirectly linked to a physical person.

2. What data do we store?

To process your order and customer service requests, we store:

• Full name

• Address

• Phone number

• Email

• IP address

• Purchase history

Data is stored as long as legally required or necessary to fulfill our agreement.

3. Legal Basis

Personal data is processed to fulfill our agreement with you. Marketing communications are sent only with your consent.

4. Who do we share your information with and why?

4.1 Payment Provider

Shared with Klarna: name, address, email, phone number, and in some cases, personal ID number.

4.2 Shipping Company

Shared with PostNord: name, address, and contact info for delivery notifications.

4.3 Newsletter

Currently, no active newsletter system is in use. If implemented, name and email will be shared with the provider.

4.4 Subcontractor / Printing Company

Shared with Crimson AB to produce and ship your order: name, address, and order details.

4.5 Statistics and Analysis

We use:

• Plausible Analytics (GDPR-compliant, EU-hosted, cookie-free)

• Meta Pixel (requires consent; may store data in the US)

Cookies are only placed after user consent. Data includes IP address, browser, and browsing behavior.

4.6 Other Tools

• Quickbutik (Swedish e-commerce platform) stores customer data.

• Proton Mail (Switzerland) is used for email communication.

5. Your Rights

5.1 Right to Access

You can request a copy of your stored personal data.

5.2 Right to Rectification

You may ask us to correct or complete inaccurate/incomplete information.

5.3 Right to Be Forgotten

You may request deletion of your data unless retention is required by law (e.g., accounting regulations).

6. Data Protection Responsibility

Christopher Hakulinen is responsible for ensuring GDPR compliance in this store.

7. Data Security

We use industry-standard security measures including SSL/TLS encryption and one-way hashing to protect sensitive data.

Changes to the Terms

We reserve the right to update these terms at any time. Updated terms will be visited on the website and are considered accepted upon continued use or purchase.

Disputes and Governing Law

In case of unresolved disputes, customers may contact:

• Allmänna Reklamationsnämnden (ARN): arn.se

• For EU residents: EU’s ODR platform

We comply with ARN’s decisions and equivalent dispute resolution bodies.

Swedish law applies to the interpretation of these terms.